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The SmileWide Dental Care Patient Experience

Herriman dentist office

You’ll feel right at home in our warm and inviting atmosphere.

We invite you to come and relax at SmileWide Dental Care.

Knowledge is Power

One thing we’ve learned over the years is that the more you know about your procedures and the equipment we’ll be using, the more relaxed you’ll be. We’re committed to taking the time to explain what we’ll be doing and show you exactly how we’ll be doing it.

We’ll show you what needs to be fixed and the tools we’ll use to fix it. We’ll take the time to answer your questions and make sure you’re comfortable before we proceed.

If you’d like to watch your procedure, you can follow along with the microscope imagery and see exactly what Dr. Thornell sees. If you prefer, you can watch a movie on one of the screens we’ve installed in the ceilings. You can even relax by playing video games in our lobby!

If you’d like to have conscious sedation to help ease you through your procedure, we do offer our patients nitrous oxide. We can also bring in an anesthesiologist, if needed.

Dr. Thornell and the hygienists want to be sure you’re taken care of and comfortable even after you’ve left our office. We will call you at home to follow up with you and see how you’re feeling!

Your First Visit

The first time you visit us, you’ll notice that our office feels more like someone’s home than a medical office. We’ll give you a tour and answer any questions you may have.

After your tour, we’ll have you complete your medical history and other new patient paperwork. You can also download and print the paperwork, so you can complete it at home prior to your appointment.

Herriman Dentist and Hygienist

Dr. Thornell will ensure that you feel comfortable throughout your exam.

Your Dental Exam

We’ll spend about an hour together, getting to know one another and finding out what kind of care you might need. We typically don’t do cleanings at your very first appointment. If we do, your appointment will last around an hour and 40 minutes.

Together we’ll learn about the health of your mouth. I’ll take photographs with a standard SLR camera as well as an intraoral camera. We’ll also take a set of full mouth X-rays.

We’ll discuss your treatment options, and I’ll give you an idea of your payment options as well. You’ll have all the information you need to make decisions about your care.

Future Visits

Our office uses the Smile Reminder appointment reminder system. You’ll receive a call about a week in advance of your appointment to remind you that you have a scheduled appointment with us. Two days before your appointment, you’ll receive and additional reminder – by text, email, or automated call, depending on the preferences you’ve provided. We’ll contact you the day of your appointment, just to confirm and to let you know that we look forward to seeing you!

Our Hygienists

We have three fabulous hygienists on our staff. Each works different days, so you can see the one who works best with your schedule or with whom you make a personal connection.

Making You Feel at Home

While you’re with us, we want to make you as comfortable as possible. You’ll enjoy:

  • Video games in our lobby
  • Beverage bar
  • A moist, warm towel at the end of your appointment (scented or not)

We think you’ll be surprised at what a positive experience visiting the dentist can be. Give us a call today at (801) 446-6889 to schedule your first appointment.